Refund policy
Indie Bloom
Refunds, Exchanges and Cancellation Policy
We provide two types of refunds for physical products:
(a) refunds under the Australian Consumer Law (ACL); and
(b) change of mind refunds.
ACL Refunds
If you believe that your order fails to meet a consumer guarantee under the ACL, please submit an ACL-claim by email to us at hello@indiebloom.com.au.
We will require proof of purchase (order number or receipt) and evidence of the fault (such as a photograph).
We will provide you with a remedy in accordance with our obligations under the ACL.
Claims under the ACL must be received within a reasonable time of delivery, which we’ve determined based on the nature of the goods to be 3 days.
Change of mind refunds
In addition to your rights under the ACL, we also offer change of mind refunds under certain circumstances, as set out in this clause.
To be eligible for a change of mind refund, you must email us at hello@indiebloom.com.au as soon as possible. We will require proof of purchase (order number or receipt). If you have already received a shipping confirmation email from us, we are unable to cancel and refund your order.
Exchanges
We do not offer exchanges at this time.
Digital Downloads
Due to the nature of digital products, we do not offer refunds or exchanges on digital downloads.