Terms of service

(a) proceeding to purchase goods on our website; or

(b) clicking ‘I agree’ or ticking a box next to those words. 

In accepting our terms and conditions, you warrant to us that you’ve read and understood them. 

(a) suspend or terminate this agreement (which may include cancelling your order);

(b) charge interest on outstanding money at a rate of 10% per year from the date you owe us the money until you pay us; or 

(c) refer the matter to a debt collector or lawyer (you’ll have to pay their costs). 

They are non-transferable, not redeemable for cash and can’t be applied to postage costs. 

Store credit is valid for 3 years from the date of issue.  

(a) refunds under the Australian Consumer Law (ACL); and 

(b) change of mind refunds.

You agree to pay to us postage fees as calculated at checkout, including any applicable local customs fees. If there’s an error regarding postage fees, we’ll contact you before processing your order.

 We work with delivery partners who may change their fees from time to time. If they change their fees, we’ll need to update our fees, too. We can do this on notice to you by updating the fees on our website. Price increases won’t be applied to orders that have already been confirmed by us. 

For all coloring book orders within Australia and overseas, we will provide you with a tracking number.

Standalone sticker orders are sent via post in an envelope. For deliveries within Australia, estimated shipping time is 4 to 7 business days. Outside Australia, delivery can take up to 15 business days. 

(a) First, the party with the issue needs to tell the other person about the issue in writing so they understand what the problem is. This written notice needs to include the outcome that the person with the issue wants and the action they think the other person needs to take to settle the issue. 

(b) Once the other person receives the notice of the issue, both parties agree to do their best to try and resolve the issue together within 20 business days. 

(a) If we can’t resolve the issue on our own, we agree to select an independent mediator to help us work through the problem. We have up to 7 business days to select a mediator together.

(b) If we can’t agree on a mediator, then we both agree to ask the President of the Law Society in NSW to appoint a mediator for us. 

(c) If we must mediate, we agree to attend virtual mediation whenever possible, or else to go to mediation in NSW and split the fees of equally between us.

(a) immediately, by giving you notice in writing if a default event occurs as described below; 

(b) if you have breached these terms and don’t fix your breach within 7 business days of being given notice of your breach.

(a) for convenience, in accordance with our refund clause; 

(b) If we have breached these terms and don’t fix our breach within 7 business days of being given notice of our breach by you; and 

(c) If any of the following events occurs: the death, bankruptcy or winding up of a party.

(a) you fail to make a payment as provided in these terms and conditions and do not remedy such failure within 3 days of us giving you notice to remedy;

(b) we form the reasonable belief that you have infringed our intellectual property rights, breached any of the conduct, confidentiality, or intellectual property clauses, or threatened to do so; and 

(c) any of the following events occurs: the death, bankruptcy or winding up of a party.

(a) You’re entitled to guarantees under the Australian Consumer Law. We can’t and won’t change those. We specifically exclude all other guarantees that might apply to our services. 

(b) If you’ve purchased goods from us, you are entitled to:

i. a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. 

ii. If it’s not a major failure, you’re entitled to have the goods repaired or replaced if they’re not of an acceptable quality. 

(c) Wherever possible our liability for breach of any condition, warranty or guarantee is limited, at our option, to: 

i. replacement of the product;

ii. repair of the product; 

iii. payment of the cost of having the product repaired; or

iv. such other fair and reasonable remedy as we are ready and willing to provide.

(d) To the maximum extent applicable, we limit our liability to you under s64A, to resupplying the goods and/or services or paying you the costs of the goods/services. 

(e) To the maximum extent applicable by law, we specifically exclude our liability for negligence, and to the maximum extent possible, we exclude liability for consequential loss or damage (flow on effects of negligence), including loss of business profits. 

(a) We warrant that we have taken reasonable care in preparing our products and have used reasonable skill and expertise in ensuring that our products are accurate and up to date to the best of our knowledge. 

(b) We don’t warrant our products will be error free or that it will meet all of your needs or requirements. This limited warranty is the only warranty provided by us and is in lieu of all other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.

(c) Subject to legal limitations or restrictions applicable to this transaction, our liability for any breach of the limited warranty provided above is limited to the fees paid by you or the cost of re-supplying the product, whichever is less. 

(d) By accepting this agreement, you’re waiving, releasing, and discharging all claims you have or may have against us on an ongoing basis relating to our services.

 

(e) We specifically exclude liability for negligence. 

(a) Time is of the essence in this agreement. No extension or variation of this agreement will operate as a waiver of this provision.

(b) We won’t voluntarily assign or otherwise transfer our obligations under this agreement without your prior consent, however, we may sub-contract one or more aspects of the services, provided always that we will remain the head contractor and will be responsible for the delivery of services in accordance with this agreement.

(c) This agreement is the entire agreement and understanding between the parties on everything connected with the subject matter of this agreement, and supersedes any prior understanding, arrangement, representation or agreements between the parties as to the subject matter contained in this agreement.

(d) If anything in this agreement is unenforceable, illegal or void, it is severed, and the rest of the agreement remains in force.

(e) Any waiver by any party to a breach of this agreement will not be deemed to be a waiver of a subsequent breach of the same or of a different kind.

(f) Neither party will be liable to the other party for any loss caused by any failure to observe the terms and conditions of this agreement, where such failure is occasioned by causes beyond its reasonable control including, but not limited to, by fire, flood, riot, strike, war, pandemic, restrictions and prohibitions or any other actions by any government or semi government authorities, or major injury or illness of key personnel. 

(g) The law of New South Wales (NSW) governs this agreement, and the parties submit to the non-exclusive jurisdiction of the courts of NSW. 

(h) Notices

A notice or other communication to a party must be in writing and delivered to that party in one of the following ways:

i. delivered personally;

ii. posted to their address, when it will be treated as having been received on the second business day after posting; or

iii. sent by email to their email address, when it will be treated as received when it enters the recipient’s information system.

(i) Interpretation 

i. If we refer to a piece of legislation, this includes changes or updates to it, and instruments and regulations introduced under it. 

ii. Words denoting the singular include the plural and vice versa, words denoting individuals or persons include bodies corporate and vice versa, references to documents or agreements also mean those documents or agreements as changed, novated or replaced, and words denoting one gender include all genders;

iii. Headings are just for convenience, not for interpretation. 

iv. Grammatical forms of defined words or phrases have corresponding meanings;

v. Dates and times set out in this agreement are in reference to Sydney, New South Wales, Australia;

vi. If the day on or by which anything is to be done is a Saturday, a Sunday or a public holiday in the place in which it is to be done, then it must be done on the next Business Day;

vii. References to a party are intended to bind their executors, administrators and permitted transferees; and

viii. Obligations under this agreement affecting more than one party bind them jointly and each of them severally.

(j) Definitions

i. Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

ii. Business Day means a day on which banks are open for business in Sydney, other than a Saturday, Sunday or public holiday.